The Diabetes National Service Framework and its subsequent Delivery Strategy lay out standards of service and ways of achieving them that will result in a world-class diabetes service for patients in England. It was recognised at the outset that this would not be achieved overnight and that a ten-year time scale would be required for the existing inequalities in service provision and outcomes to be overcome.

When the Diabetes NSF was published it was, and remains, in the vanguard of moving the patient to the heart of the NHS. It describes a system of care where the person with diabetes is at the centre of decision making. One where healthcare professionals work in true partnership with people with diabetes – jointly designing and delivering individual care to meet individual needs and choices.

The X-PERT Programme has been written and developed by Dr Trudi Deakin.

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